I. Basic Provisions
1. These terms and conditions govern the relationship between the Buyer and the seller in the sale of electronics and related goods by SCETRON, s.r.o. (hereinafter referred to as "the Seller") and its customers (hereinafter referred to as "the Buyer").
2. The Seller is SCETRON, s.r.o., located at Sokolska 1868/20, 120 00 Prague 2, Czech Republic, registered at the Municipal Court in Prague, section C, insert 238391, Company Registration Number: 03840271. Contact details for the Seller are:
- Email: info@scetron.com
- Phone: +420 776 315 043
3. The term "Buyer" refers to any individual who, outside their business or professional activities, enters into a contract with the Seller for the purpose of purchasing goods offered by the Seller.
4. When initiating legal proceedings, the Buyer provides the Seller with only their contact information necessary for the processing of the order, or any information they wish to have included on purchase documents.
5. The Buyer acknowledges that the purchase of products in the Seller's offer does not grant any rights to use registered trademarks, trade names, company logos, or patents of the Seller or other companies, unless otherwise specified in a separate agreement.
II. Security and Data Protection
1. By entering into a contract, the Buyer confirms that the personal information provided is accurate and agrees to the processing and storage of the provided data by the Seller in accordance with the Personal Data Protection Act and the General Data Protection Regulation (GDPR).
2. The Seller declares that all personal information of the Buyer will only be used for the fulfillment of the contract and will not be disclosed or provided to third parties, except in situations related to the distribution or payment process related to the ordered goods (disclosure of name and delivery address).
III. Ordering
1. The Buyer purchases goods from the Seller at the price valid at the time of ordering, as indicated in the online store. The purchase price is always specified for each item in the online store.
2. In case the goods are delivered outside of the European Union, all applicable consumption taxes along with brokerage fees will be the responsibility of the Customer and due at the time of delivery.
IV. Conclusion of Contract
1. The purchase contract is established when the Buyer accepts the Seller's offer by placing an order for goods available on the Seller's website. Orders can also be placed by phone. It is important to note that the purchase contract is considered finalized upon receiving an email confirming the shipment of your order.
2. Every contract between the Seller and the Buyer shall be conducted exclusively in the English language. Acceptance of an offer with an addition or deviation is not considered acceptance and does not have legal effects, even if the addition or deviation does not substantially alter the conditions of the offer.
3. Acceptance of unsolicited performance by the Buyer does not constitute acceptance of the offer. In the event of accepting unsolicited performance, the Buyer must inform the Seller of the existence of this performance.
4. After completing the order, the Buyer will receive an order confirmation (conclusion of the purchase contract) electronically. The Buyer's order is stored by the Seller.
5. Errors made while entering data can be corrected by the Buyer until the order is submitted. After submitting the order to the Seller, the Buyer can inform the Seller of these errors through the Seller's contact details. These changes are legally binding for the Seller only if the Buyer confirms in writing that they understand them.
V. Withdrawal from the Contract
1. If the Buyer takes possession of the goods in a manner other than in person, i.e., when the ordered goods are delivered by a transport service, the withdrawal period is 14 days from the delivery date.
2. If the Buyer meets all the requirements for withdrawing from a consumer contract concluded at a distance and decides to withdraw within the specified period, the following conditions must be met (the following text is just an example):
- [Send a letter (preferably by email to info@scetron.com) with the text: "I, [Buyer's name], on [DD.MM.YYYY], concluded a contract No. [order/invoice number] with the company SCETRON, s.r.o. In accordance with Act No. 89/2012 Coll. on consumer contracts concluded at a distance, I unilaterally withdraw from the above-mentioned contract. I request a refund of the amount paid for the goods to the account number: [Account number] and declare that I meet all legal requirements for this withdrawal according to the relevant legal regulations."]
- [In the case of a written letter, the Buyer must date and sign the letter.]
- [Goods sent and delivered back to the Seller's address must be undamaged, complete (including accessories, manuals, etc.), and accompanied by a copy of the purchase receipt. Failure to meet any of these requirements gives the Seller the right to refuse the returned goods or proportionally reduce the amount for which the goods will be accepted back.]
- [The right to withdraw from the contract does not apply to customized goods and other goods that cannot be returned to their original condition before purchase.]
- [In this instance, the Buyer will bear the costs associated with returning the goods.]
VI. Rights from Defective Performance
1. The Seller is responsible to the Buyer that:
- The goods, upon receipt, do not have defects other than the degree of use or wear corresponding to the nature of the goods at the time the Buyer received the goods.
- The goods are suitable for the purpose stated by the Seller or for which goods of this kind are usually used.
- The goods are in the appropriate quantity, measure, or quality.
- The goods comply with legal requirements.
2. The Buyer is not entitled to the right to defective performance if they knew about the defect before taking possession of the item or if they caused the defect themselves.
3. The Buyer's right to defective performance is based on the defect that the goods had at the time of delivery to the Buyer. If the defect appears within six (6) months of delivery, it is considered that the goods were defective at the time of delivery.
4. If defective performance is a material breach of the contract, i.e., a breach that, if the Buyer knew about it before the purchase, they would not have made the purchase, the Buyer has the right to:
- Rectification of the defect by supplying the missing item.
- Rectification of the defect by repairing the item.
- A reasonable price reduction.
- Withdrawal from the contract.
5. If the defect is removable, the Buyer may request either repair or the supply of missing items or a reasonable reduction in the purchase price. If the defect cannot be rectified and the goods cannot be properly used, the Buyer may either withdraw from the contract or claim a reasonable reduction in the purchase price.
6. If the defective performance is an insignificant breach of contract, the Buyer has the right to remove the defect or to a reasonable discount from the purchase price.
7. The Buyer shall promptly inform the Seller of any defects or issues, providing details of the chosen right (repair, supply of missing items, reduction in purchase price, or withdrawal from the contract). Failure to notify the defect without undue delay after its discovery may result in the forfeiture of rights related to a material breach of the contract. The Buyer cannot alter the chosen option without the Seller's consent.
8. Rights from defective performance are exercised by the Buyer at the Seller in person at the address Sokolska 1868/20, 120 00 Prague 2, Czech Republic, or by letter to the same address or by electronic communication.
9. The Buyer shall bear the cost of shipping for the return of goods. Upon acceptance of the defect by the Seller, the Buyer will be fully reimbursed for these shipping expenses.
VII. Goods Complaint
1. In the event of a complaint during the warranty period, the Buyer can inform the Seller in one of the following ways:
- to the e-mail address info@scetron.com,
- by phone at +420 776 315 043.
2. Complaints, including defects, will be handled without undue delay, no later than 30 days from the date of application of the complaint.
3. The warranty period begins on the day the goods are received by the Buyer. The warranty period is 24 months.
4. By signing the delivery note, the Buyer confirms that the received goods meet all conditions and requirements. The moment of acceptance is considered when the goods are received by the Buyer or collected from the carrier. Any later claims regarding damage to the package will not be considered if confirmed by the Buyer's signature on the delivery note.
5. The warranty claim does not apply to damage caused by:
- mechanical damage to the goods,
- using the goods in conditions that do not match the parameters specified in the documentation,
- unprofessional handling, service, or neglect of the care of the goods.
6. The Buyer shall bear the cost of shipping for the return of goods. Upon acceptance of the defect by the Seller, the Buyer will be fully reimbursed for these shipping expenses.
7. In the event that the dispute is not settled out of court, mutual disputes between the Seller and the Buyer are settled by the general courts. The decisive law for resolving disputes in the event of a contract with a foreigner is exclusively Czech.
VIII. Product Information
1. Information about the goods offered in the Seller's online store is only illustrative and may differ in detail from the delivered goods.
2. In the online store, the prices of the offered goods, are always current and valid. Postage and packaging are not included in the product price.
IX. Payment Terms
1. The ordered goods can be paid by the PayPal service or by a bank transfer to the Seller's account after the order is completed. In case of the bank transfer, the information on the transfer will be provided by the Seller in the order confirmation e-mail.
2. The goods remain the property of the Seller until full payment.
X. Delivery Conditions1. Sending by transport service: The ordered goods will be sent by the chosen transport service, with the carrier guaranteeing delivery. In case of shipping outside the European Union, the shipping price may increase based on additional fees specific to the destination country, such as special import conditions.
2. The Buyer located outside the EU customs union is responsible for paying any applicable customs duties, import taxes, or additional fees imposed by the destination country. Upon the shipment's arrival, the designated shipping company will contact the recipient to facilitate the customs clearance process and provide details on the payment of relevant duties or taxes.
3. The Buyer is obliged to accept the delivery of the goods, except as stated in Article X, paragraph 6 of these terms and conditions. Failure to accept the goods upon delivery may result in additional costs or the Seller's right to withdraw from the purchase contract.
4. If, for reasons on the part of the Buyer, it is necessary to deliver the goods repeatedly or in a different way than specified in the order, the Buyer is obliged to pay the costs associated with the repeated delivery of the goods, as well as the costs associated with another method of delivery.
5. Upon receiving the goods from the carrier, the Buyer is obliged to immediately check the integrity of the packaging and report any defects to the carrier. The Buyer should not sign the delivery note if there is obvious damage to the package.
6. By signing the delivery note, the Buyer confirms that the external condition of the delivered goods meets all conditions and requirements. The Buyer acknowledges that any later claims regarding damage to the package will not be considered if accepted by the Buyer.
7. Other rights and obligations during the transport of goods may be regulated in the relevant delivery conditions of the carrier.
8. The ordered goods will be sent only to the listed available countries (see the Support section or Article XII of these Terms and Conditions). If an order is made for a country where the service is not available, the Buyer will be promptly notified, and any payment received for the order will be refunded. Please note that additional bank transfer fees may apply in such case, and the refunded amount might be reduced to cover these fees.
XI. Final Provisions
1. These terms and conditions are an integral part of every contract concluded between the Seller and the Buyer.
2. The current terms and conditions are available on the Seller's website.
3. The Seller reserves the right to change these terms and conditions without prior notice.
4. These terms and conditions are effective from January 5, 2024.
XII. List of Available Shipping Destinations
Zone 1 (EU 1) (Shipped by DPD): Austria, Czech Republic, Germany, Poland, Slovakia.
Zone 2 (EU 2) (Shipped by DPD): Belgium, Bulgaria, Croatia, Estonia, France, Italy, Latvia, Lithuania, Luxembourg, Netherlands.
Zone 3 (EU 3) (Shipped by DPD): Denmark, Finland, Greece, Ireland, Portugal, Romania, Slovenia, Spain, Sweden, United Kingdom.
Zone 4 (Shipped by DHL Worldwide): Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua, Argentina, Aruba, Australia, Bahamas, Bahrain, Bangladesh, Barbados, Belize, Benin, Bermuda, Bhutan, Bolivia, Bonaire, Botswana, Brazil, Brunei, Burkina Faso, Cambodia, Cameroon, Canada, Canary Islands, Cape Verde, Cayman Islands, Colombia, Commonwealth of the Northern Mariana Islands, Comoros, Cook Islands, Costa Rica, Cuba, Curacao, Djibouti, Dominica, Dominican Republic, East Timor, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Eswatini, Ethiopia, Falkland Islands, Faroe Islands, Fiji, French Guiana, Gabon, Gambia, Ghana, Gibraltar, Greenland, Grenada, Guadeloupe, Guam, Guatemala, Guyana (British), Honduras, Chad, Chile, Iceland, India, Indonesia, Israel, Ivory Coast, Jamaica, Japan, Jordan, Kenya, Kiribati, Kosovo, Kuwait, Laos, Lesotho, Liberia, Liechtenstein, Macao, Madagascar, Malawi, Malaysia, Maldives, Malta, Marshall Islands, Martinique, Mauritania, Mauritius, Mayotte, Micronesia, Monaco, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Namibia, Nauru, Nepal, Nevis, New Caledonia, New Zealand, Niue, North Macedonia, Norway, Oman, Palau, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Puerto Rico, Qatar, Réunion, Rwanda, Samoa, San Marino, São Tomé and Príncipe, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Singapore, Solomon Islands, Somaliland (Northern Somalia), South Africa, South Korea, Sri Lanka, St. Bartholomew, St. Eustatius, St. Helena, St. Kitts, St. Lucia, St. Martin, St. Vincent, Suriname, Switzerland, Tahiti, Taiwan, Tanzania, Thailand, Togo, Tonga, Trinidad and Tobago, Turkmenistan, Turks and Caicos, Tuvalu, Uganda, Ukraine, United Arab Emirates, Uruguay, USA, Uzbekistan, Vanuatu, Vatican City State, Vietnam, Virgin Islands (GB), Virgin Islands (US), Zambia.